Terms and conditions

Welcome to Prestige Aroma, an online store based in Dubai, United Arab Emirates, specializing in home, outdoor, and commercial scenting devices, as well as fragrance oils and related accessories.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return and Exchange Policy, and any other policies published on our website.

Please read these Terms and Conditions carefully before using our website or purchasing from us.

  1. Company Information

This website is operated by Prestige Aroma, located in Dubai, United Arab Emirates.

Company Name: Prestige Aroma
Location: Dubai, United Arab Emirates
Email: info@prestige-aroma.com
Phone / WhatsApp: +971557221389
Trade License Number: 1577186

  1. Products and Services

Prestige Aroma offers products including, but not limited to:

Home scenting devices, outdoor scenting devices, commercial scenting systems, fragrance oils, accessories, replacement parts, and related products.

We make every reasonable effort to display accurate product descriptions, images, prices, specifications, and availability. However, product colors, packaging, appearance, or technical details may vary slightly due to photography, screen settings, supplier updates, or manufacturing changes.

  1. Use of the Website

By using our website, you confirm that:

You are legally capable of entering into a purchase agreement, or you are using the website under the supervision of a parent or legal guardian.

All information you provide is accurate, complete, and up to date.

You will not use the website for any unlawful, fraudulent, abusive, or harmful purpose.

You will not attempt to interfere with the security, operation, or performance of the website.

Prestige Aroma reserves the right to refuse service, cancel orders, restrict access, or take appropriate action if we suspect misuse, fraud, false information, or violation of these Terms and Conditions.

  1. Prices, Currency, and VAT

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may include or exclude VAT depending on how they are displayed at checkout. Any applicable VAT, delivery charges, or additional fees will be clearly shown before you confirm your order.

Prestige Aroma reserves the right to update product prices, offers, promotions, and availability at any time without prior notice. Confirmed orders will not be affected by later price changes, except in cases of obvious pricing errors.

  1. Orders and Payment

When placing an order, you must provide the required information, including your name, contact number, delivery address, and payment details.

Available payment methods will be shown at checkout and may include online card payment, cash on delivery, bank transfer, or other payment options made available by Prestige Aroma.

An order is considered accepted only after confirmation by Prestige Aroma. We reserve the right to cancel or refuse any order due to product unavailability, payment failure, incorrect information, suspected fraud, pricing errors, or any other reasonable cause.

  1. Free Shipping Within the UAE

Prestige Aroma provides free shipping within the United Arab Emirates.

Delivery is available across the UAE, subject to service availability in each area. Delivery times may vary depending on the emirate, product availability, courier schedule, public holidays, weather conditions, or circumstances beyond our control.

Customers are responsible for providing accurate delivery details. Prestige Aroma will not be responsible for delays or failed deliveries caused by incorrect addresses, incomplete information, unavailable recipients, or failure to respond to delivery calls or messages.

If delivery cannot be completed after reasonable attempts, the order may be returned to us. In such cases, Prestige Aroma may contact the customer to arrange redelivery.

  1. Installation and Product Use

Some scenting devices may require installation, setup, adjustment, or maintenance depending on the model, space size, and intended use.

Customers are responsible for using all products according to the instructions, user manuals, safety guidelines, and recommendations provided by Prestige Aroma or the manufacturer.

Prestige Aroma shall not be liable for damage, malfunction, injury, or loss resulting from misuse, incorrect installation, unauthorized repair, poor maintenance, use of unsuitable oils or liquids, or failure to follow operating instructions.

  1. Fragrance Oils and Safety

Fragrance oils sold by Prestige Aroma are intended for scenting and fragrance diffusion purposes only.

Unless expressly stated otherwise, fragrance oils must not be ingested, applied directly to the skin, used near the eyes, or used for any medical, cosmetic, or therapeutic purpose.

Customers should keep fragrance oils away from children, pets, direct sunlight, heat sources, and open flames. Customers should also ensure that fragrance oils are suitable for the intended environment, especially where children, elderly persons, pregnant women, pets, or individuals with allergies or respiratory sensitivities are present.

Prestige Aroma is not responsible for reactions, sensitivities, or damage caused by improper use, excessive use, or use in unsuitable environments.

  1. Returns and Exchanges

Return and exchange requests may be accepted subject to the following conditions:

The request must be submitted within [Insert Number of Days] from the date of receiving the order.

The product must be unused, undamaged, in its original packaging, and returned with all accessories, manuals, warranty cards, and proof of purchase.

Fragrance oils that have been opened, used, damaged, or tampered with cannot be returned or exchanged for hygiene, safety, and quality reasons, unless a verified manufacturing defect exists.

If the product is received damaged, defective, or incorrect, the customer must notify Prestige Aroma within [Insert Timeframe, e.g. 24 or 48 hours] of receiving the order and provide photos or videos showing the issue.

All return and exchange requests are subject to inspection and approval by Prestige Aroma. If a manufacturing defect is confirmed, Prestige Aroma may offer repair, replacement, exchange, store credit, or refund, depending on the case and applicable UAE consumer protection laws.

  1. Three-Year Warranty on Devices

Prestige Aroma provides a three-year warranty on scenting devices from the date of purchase.

The warranty applies to eligible devices purchased directly from Prestige Aroma and covers manufacturing defects under normal use, subject to the terms stated in this section.

To claim warranty service, the customer must provide valid proof of purchase, such as an invoice, order confirmation, or receipt.

The warranty does not cover:

Damage caused by misuse, negligence, accidents, dropping, impact, liquid damage, fire, excessive heat, humidity, or improper storage.

Damage caused by incorrect installation, incorrect operation, poor maintenance, or failure to follow the user manual or instructions.

Damage or malfunction caused by using unsuitable, unauthorized, diluted, contaminated, or non-compatible oils or liquids.

Normal wear and tear, cosmetic damage, scratches, discoloration, or damage that does not affect the device’s functionality.

Consumable parts, filters, tubes, nozzles, batteries, accessories, or replacement parts unless expressly covered.

Repairs, modifications, tampering, or opening of the device by any person or service provider not authorized by Prestige Aroma.

Damage caused by electrical issues, power surges, unstable voltage, or use of incompatible adapters or power sources.

Warranty service may include inspection, repair, replacement of defective parts, or replacement of the device at Prestige Aroma’s discretion. Replacement products or parts may be new or equivalent in performance.

The warranty period begins from the date of purchase and is not restarted or extended after repair or replacement, unless required by applicable law.

  1. Offers, Discounts, and Promotions

Prestige Aroma may offer promotions, discounts, coupon codes, bundles, or special campaigns from time to time.

All offers are subject to availability, specific terms, expiry dates, and any conditions stated with the promotion.

Promotional codes cannot be combined with other offers unless expressly stated. Prestige Aroma reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

  1. Accounts and Customer Information

Customers may be required to create an account or provide personal information to place an order, receive delivery, request support, or access certain features.

You are responsible for maintaining the confidentiality of your account login details and for all activities conducted through your account.

You agree to provide accurate and updated information. Prestige Aroma is not responsible for issues caused by incorrect or outdated customer information.

Personal data will be handled in accordance with our Privacy Policy and applicable laws in the United Arab Emirates.

  1. Intellectual Property

All website content, including text, images, product photos, logos, graphics, icons, videos, designs, trademarks, trade names, and website layout, is owned by or licensed to Prestige Aroma.

You may not copy, reproduce, modify, distribute, publish, sell, or use any website content for commercial purposes without prior written permission from Prestige Aroma.

  1. Limitation of Liability

Prestige Aroma makes reasonable efforts to ensure the accuracy, availability, and security of the website and its services. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

To the fullest extent permitted by applicable law, Prestige Aroma shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the website, purchase of products, delivery delays, product misuse, or inability to use our services.

Nothing in these Terms and Conditions limits any rights you may have under applicable UAE consumer protection laws.

  1. Order Cancellation

Customers may request to cancel an order before it has been processed, dispatched, or handed over for delivery.

Once an order has been shipped or prepared for delivery, cancellation may no longer be possible and the request may be handled under our Return and Exchange Policy.

Prestige Aroma reserves the right to cancel any order if the product is unavailable, payment is not completed, customer information is incorrect, delivery is not possible, a pricing error occurs, or fraudulent activity is suspected.

  1. Changes to These Terms and Conditions

Prestige Aroma reserves the right to update, amend, or replace these Terms and Conditions at any time.

Any changes will become effective once published on our website. Your continued use of the website after such changes means that you accept the updated Terms and Conditions.

We recommend reviewing this page regularly.

  1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai.

Any dispute arising from the use of this website, purchase of products, or these Terms and Conditions shall first be addressed amicably by contacting Prestige Aroma. If no amicable resolution is reached, the dispute shall be referred to the competent courts or authorities in Dubai, United Arab Emirates, unless otherwise required by applicable law.

  1. Contact Us

For questions, complaints, warranty claims, return requests, or assistance, please contact us:

Prestige Aroma
Dubai, United Arab Emirates
Email: info@prestige-aroma.com
Phone / WhatsApp: +971557221389

 

Terms and conditions